I ordered a medium-sized blue pet tag in August 2024. The tag has the company's name and their 800 number on one side, and the pet's microchip number and name on the other. Within a year, both the microchip number and the name have completely faded and are unreadable. When I called customer service, they offered to sell me a new one. When I asked to report a quality issue, I was put on an endless loop and couldn't speak to anyone further. The collar tag feels like a scam.
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