homeagain.com

2.4
2.4 Based on 21 reviews

Official HomeAgain website. Get a HomeAgain microchip for pets & join our membership program that enhances a pet microchip with safety & wellness benefits....

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Average Rating

2.4

/
5

21 Reviews

5 Star
25%
4 Star
4%
3 Star
4%
2 Star
13%
1 Star
54%

All Reviews

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Review Time

Tina Martinez
My dog has been missing 3yrs and in September last year was scanned at a veterinary clinic the micro

My dog has been missing 3yrs and in September last year was scanned at a veterinary clinic the microchip said she was missing and the lady who has her told the veterinarian she hasn't taken my dog to the veterinarian all that time in case she was chipped still the veterinarian gave my dog back to the lady who has her and police or vet can't give me no information and I can't get my dog back so although your dog is microchiped no one cares so basically it's all for nothing

1
Date of experience: Feb 20, 2026
Laura Fuller
Update. The site needs to be fixed. I am completely unable to manually renew my pets' premium accoun

Update. The site needs to be fixed. I am completely unable to manually renew my pets' premium accounts. I have tried other browsers and devices. Calling does not help, all they send me in email is 'we have set your pet to auto renew' then it gets canceled the next day. After 3 emails and calling 3 times, I learned they have no tech or billing support. So I can't renew my pets' because no one will fix the bugs on the site that prevent me from checking out. Their system is rejecting the validation of all my payment methods before the validation even reaches the bank. So it keeps canceling the auto renew. They are absolute trash.

1
Date of experience: Feb 07, 2026
MagicBoX_
User-friendly but plagued by glitches

The website is quite easy to navigate, yet it has significant glitches. Whenever I try to add a new pet, it claims that enrollment is complete, but the pet still appears on my dashboard with a prompt to "complete enrollment," which forces me to contact customer support. This process is tedious and avoidable. I've brought this up to multiple support representatives, but none have provided a solution. Aside from this problem, the service is satisfactory.

4
Date of experience: Jan 13, 2026
Dada_ML38
Narrow view from the company

This company appears to be narrow-minded; the contact number on the tag is an 888 number, which is unreachable from outside the country. Even when providing pet details and requesting phone numbers, there’s no option for country codes. Does this company really think that traveling with pets internationally is not a concern?

2
Date of experience: Dec 27, 2025
Lillie W.
Unpleasant customer service experience

I reached out for assistance with enrollment and encountered rude customer service. If this is their approach from the start, I worry about my pet's safety!

2
Date of experience: Dec 27, 2025
cocosp72
Not suitable for pets traveling abroad

This company seems to lack awareness, as the contact number on the tag is an 888 number that is impossible to call from outside the country. Even when filling out pet details and providing phone numbers, it doesn't allow for country codes. Does this company really think that pets traveling internationally is not a concern?

2
Date of experience: Dec 26, 2025
Sapphire
Inaccessible medical hotline

I couldn't reach the medical hotline. I called the correct number and followed the prompts MULTIPLE TIMES OVER HOURS. Please do not place your trust in this service, as it may jeopardize your pet's life.

1
Date of experience: Dec 12, 2025
Sammy Price
Lack of response to customer inquiries

This company is not responding to several support requests. I paid my annual membership for two pets this month, yet I have not received a receipt.

1
Date of experience: Dec 12, 2025
Matthew Carter
Poor quality collar tags

I ordered a medium-sized blue pet tag in August 2024. The tag has the company's name and their 800 number on one side, and the pet's microchip number and name on the other. Within a year, both the microchip number and the name have completely faded and are unreadable. When I called customer service, they offered to sell me a new one. When I asked to report a quality issue, I was put on an endless loop and couldn't speak to anyone further. The collar tag feels like a scam.

1
Date of experience: Dec 10, 2025
Sharla W.
Need for international phone and address options

While everything worked well when I was in the U.S., now that I've relocated abroad with my dog, I can't update my information to include an international phone number with a country code or my new city and country. I've reached out to support and hope they can enhance their options for travelers like my dog and me. I look forward to some positive news from them.

3
Date of experience: Dec 03, 2025

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