Update. The site needs to be fixed. I am completely unable to manually renew my pets' premium accounts. I have tried other browsers and devices. Calling does not help, all they send me in email is 'we have set your pet to auto renew' then it gets canceled the next day. After 3 emails and calling 3 times, I learned they have no tech or billing support. So I can't renew my pets' because no one will fix the bugs on the site that prevent me from checking out. Their system is rejecting the validation of all my payment methods before the validation even reaches the bank. So it keeps canceling the auto renew. They are absolute trash.
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