homeanoak.com

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1 Based on 54 reviews

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Sarah Wareham
AVOID at all costs -

I ordered Build-a-Tree Christmas Countdown - Advent Calendar. It is advertised on their website as making a tree, ie you open a box each day with parts to the tree. Their website shows a video clip of making a tree and has reviews of people that have made the tree. YOU DO NOT get any parts for a tree, each box contains parts to make a small lego-like toy. This is also NOT official lego. I tried to take it up with the company who weren't interested until I took it up with paypal. They then said I could send it back for a refund - but it would cost almost as much as the item to return it to China under signed for delivery. Their goods come from CHINA - which is not mentioned on their website. Their T&C say that you can return for a refund within 14 days of purchase (not delivery) - the item took 3 weeks to get to me! Their T&C are not worth the paper they are written on as they say they can't be held responsible for their website being incorrect ie they are knowingly advertising items that customers will not receive. Please don't get involved with this Company at all, they are are waste of space, you will waste your money - I was deceived! I have given up with it, Im not prepared to pay postage to return it, in the hope I would get my refund, as I do not trust the company. I’ve now given the set to a neighbour for their children. I have reported the company to Trading Standards UK too

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Date of experience: Nov 12, 2025

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