Review Time
I strongly recommend not purchasing this product – or anything – from Home&Oak.
I have now been waiting over two months for them to properly respond to a refund request that they are wrongfully refusing, despite my clear legal entitlement to one.
I ordered two “My Little Masterpieces” frames on 14 December 2025. When they arrived some weeks later, the frames were superficially similar to those advertised online but significantly different from the product description and images. The frames I received do not include the storage compartment at the back (accessed by removing a slat) as shown in the listing, and they can only be hung in one orientation rather than multiple ways as advertised.
I discovered this after the holidays when I fully opened the items to hang them, and contacted Home&Oak immediately on 14 January 2026. This was within the UK’s 14-day cooling-off period under the Consumer Contracts Regulations, and also well within the 30-day period under the Consumer Rights Act for returning goods that are not as described. Home&Oak also advertises a 14-day return window on its own website.
I received no response for more than five weeks. On 21 February 2026, a customer service representative (“Vee”) finally replied, acknowledging that the products I received were different from those advertised and stating that they were in the process of updating the product images on their website (As of today, they still haven't). Instead of honouring my refund request, however, they offered a 20% discount on a future purchase.
I replied the following day reiterating that I was simply requesting the refund I am legally entitled to. Three days later (25 February 2026), I received another response offering a 25% discount instead. I again insisted on the refund. Since then, I have received no further response (now nearly three weeks and counting).
In short:
• The product delivered does not match the product advertised
• The company has acknowledged this
• They have ignored a lawful refund request for over two months and instead attempted to offer discounts to avoid resolving the issue
I am now formally escalating this matter, but in the meantime I wanted to warn other potential buyers about Home&Oak’s extremely poor customer service and apparent refusal to comply with UK consumer law.
I strongly recommend not purchasing this product – or anything – from Home&Oak.I have now been waiting over two months for them to properly respond to a refund request that they are wrongfully refusing, despite my clear legal entitlement to one.I ordered two “My Little Masterpieces” frames on 14 December 2025. When they arrived some weeks later, the frames were superficially similar to those advertised online but significantly different from the product description and images. The frames I received do not include the storage compartment at the back (accessed by removing a slat) as shown in the listing, and they can only be hung in one orientation rather than multiple ways as advertised.I discovered this after the holidays when I fully opened the items to hang them, and contacted Home&Oak immediately on 14 January 2026. This was within the UK’s 14-day cooling-off period under the Consumer Contracts Regulations, and also well within the 30-day period under the Consumer Rights Act for returning goods that are not as described. Home&Oak also advertises a 14-day return window on its own website.I received no response for more than five weeks. On 21 February 2026, a customer service representative (“Vee”) finally replied, acknowledging that the products I received were different from those advertised and stating that they were in the process of updating the product images on their website (As of today, they still haven't). Instead of honouring my refund request, however, they offered a 20% discount on a future purchase.I replied the following day reiterating that I was simply requesting the refund I am legally entitled to. Three days later (25 February 2026), I received another response offering a 25% discount instead. I again insisted on the refund. Since then, I have received no further response (now nearly three weeks and counting).In short:• The product delivered does not match the product advertised• The company has acknowledged this• They have ignored a lawful refund request for over two months and instead attempted to offer discounts to avoid resolving the issueI am now formally escalating this matter, but in the meantime I wanted to warn other potential buyers about Home&Oak’s extremely poor customer service and apparent refusal to comply with UK consumer law.
Awful Company. Wish I had read other people’s reviews before I spent nearly one hundred pounds on grandkids Christmas presents. Purchased 3 Doodle Glow Boards, big mistake. Faulty wiring and emails to them are just responded with a generic email to say a ‘human’ would be in touch. Several emails sent by myself, same response. It’s been 7 weeks and still no reply. Awful Customer Service, dodgy products, DON’T BUY FROM THEM.
I sent an email on 26th December re a damaged item. They ask you not to email more than once but after a month I still had no response and followed up. Their response was then to ask for photos which I had already sent in the original email. 9 days later still no response. We have a damaged item, no interaction.
DO NOT BUY FROM THIS COMPANY. I ordered a present (doodleglow) for my little nephew in early December 2025. Was sent a tracking number not long after that claimed the item had been delivered when it hadn't. I have emailed both Homeanoak and the courier Evri but had no response.
Would give 0 stars.Ordered the picture frames, they were not even like the ones shown online, and are made of fake wood. They also do not ship via USPS, but rather some company called Wanbexpress. Package came all messed up. Trying to do a refund (14 day policy??), but I am not convinced they will reply. Will likely go through my credit card company to try to get a refund.
Ordered 8 days before Christmas. Paid extra for 2 day delivery. Did not dispatch for 4 working days. Accompanying email said delivery 7 -12 days! Emailed to question delivery date. No response. Goods arrived today - very poor quality and way overdue. No returns information. Poor, poor,poor!!
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