I ordered the Balloon Brawlers game as a Christmas gift. It took over 2 weeks to arrive and was faulty on receipt (holes drilled in wrong places for attaching the figures arms). I sent photos to the company showing the item was clearly faulty. They insist on the product being returned, at my cost (£16.65) in order to receive a full refund. Or, I could keep the item and get a 20% refund!! The return address for this company is: Pets, Home, Gift, 5th Floor Building, 8 Zhengzhong Industrial Zone, Fuhai Street, Tangxin Road - Bao'an District, Shenzhen GuangDong 518100,, GB, TW91EH. All replies are in broken english, going round in circles. I took my complaint to Paypal who have today advised me that hooray - the company has agreed to refund me IF I RETURN THE ITEM TO THEM AT MY EXPENSE. DO NOT USE THIS COMPANY - clearly sending out faulty goods knowing that it is not worth the customer returning them - BEWARE!!!
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