A woeful shopping experience. I ordered a product on 22/11/24 which despite their claims of 7/12 days for order processing (what on earth takes that long?) + dispatch timescales (how long does it take to arrange a courier), I still don't have a product. I've tried emailing and the alleged human responses suggested it's being processed - how unhelpful given there is no eta provided on delivery. To make matters worse after 18 elapsed days from order I was emailed by HomeanOak asking me to confirm my delivery address due to an issue with the courier? How is this my issue? they had my billing and delivery address at point of order. Despite repeated chases I still have no indication of a delivery date. I understand delays can happen, especially this time of year but the website commentary about 7/12 days for order processing + dispatch is meaningless. Amazon can process and dispatch an order in 24 hours so unless orders are direct from manufacturer (off-shore) you need to be clearer about realistic delivery times. I only hope the product is good if/when it arrives.
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