What a nasty and deceitful organisation we found Home Bargains to be ....... We recently had an embarrassing and stressful experience in their Oswestry store when buying several bars of chocolate. The total price at the checkout was much higher than expected and did not tally with the prices advertised on the shelf so after informing the cashier we returned to the shelf several times to reconfirm. Eventually a manager was called to the checkout and when we followed her back to the shelf for the last time we found that all of a sudden the shelf prices had been changed / removed and the products removed from the shelf. The manager ( Sharon ) was quite abrupt and very reluctant to give us her name and refused our request to see CCTV footage or action a complaint and so later we did a complaint to HBs head office who just told us to "go legal" and eventually bounced us over to their owners TJMorris who have a published complaints procedure which states they " welcome complaints " and promises "accountability" and "traceability" and to " make complaints as easy as possible " but what a total load of rubbish we found that all to be ..... Over the course of 3 months and much chasing they reluctantly provided some totally useless and very heavily blurred, redacted and suspiciously edited CCTV footage from the worst positioned cameras with no time log and still continue refusing to answer some simple questions or give us their assurance or apology regarding the matter ...... and then in a final Email they have now threatened hell and high water if we dare to publicise our experience !! ........ To avoid confusion we have copied this draft of our review to HB very many times but without response so presumably they do not dispute their scam and we dread to think how many other customers HB may have cheated in this way including us yet again today 30/11/25 when we bought some cakes and at the same time another customer on another till was also having a similar problem ...... What a thoroughly disgusting way to treat good customers of many years !!.... the words Rip Off Merchants come to mind .....
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