Extremely disappointing customer service. I placed an order in November for a charity event in our HR offices. I was informed on December 1st that there was a delay with my parcel and that it would be sent out the next working day, with updates to follow. However, when I checked the tracking on December 3rd, there was no progress; it still indicated the same delay. The following week, I still hadn't received the order. The tracking showed an update stating it was delivered on December 1st, which contradicts the previous update that it was at the depot. I have a doorbell camera, and there was no delivery. I have reached out to the support teams of both the shipping service and the seller. The seller has been unhelpful, while the shipping service has initiated an investigation and promised to contact the seller. I've been emailing back and forth, but I'm getting nowhere. The seller claims they don't recognize my email and hasn't provided any updates. I've allowed plenty of time for them to resolve this, but they are unresponsive. I am requesting a full refund. I've never encountered issues like this before, and it's quite disappointing. I've filed a complaint, but it seems to be ignored. This is not acceptable practice. I will be reaching out to their HR department.
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