I wanted to provide an update regarding my incomplete order from the company. I've sent over 15 emails trying to get the plant pots I paid for delivered. Since my order was not complete, I mentioned that if the full order was not received, I needed someone to collect the plants, as they were unnecessary without the pots. This issue has been ongoing for 3 weeks. It seems no one at the company is able to locate my original order or understand the confirmation that mentions multiple deliveries. After all these emails, I received a response today stating the plants are non-returnable, despite being led to believe that arrangements were in place for their return. My total bill was £53.95 after a 10% discount. The company doesn't even have any snake plants listed at £17.95. The three plants I ordered were £12.95 each with the discount, and those are the only items I received. They also fail to recognize the price discrepancy. On their website, snake plants are listed at £12.95 with a free pot for £22.50 or £28, yet they can't do basic calculations. I strongly advise against purchasing plants from this website unless you want to pay for items you never receive. The customer service has been dreadful. It's clear I will not shop with this company again, and I will inform others to avoid it as well. I have noticed that they have not responded to my original review, yet they continue to send me satisfaction surveys, despite my negative feedback.
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