I ordered a mirror from a retailer and received no confirmation email or delivery timeline. Then, I got a text from the delivery service indicating it would arrive the next day. When it did arrive, it was shattered into pieces, clearly dropped during transit. The invoice was from a different company. I reached out via email since the customer service phone line was unavailable. After three days and multiple emails, I was told I needed to return the unusable mirror for a refund. Packaging it took me an hour, all while worrying about the broken glass. I contacted my payment service as I doubted I'd get my money back. I also reached out to the original manufacturer, suggesting they reconsider their distribution choices. Had I spoken to someone sooner, I might have opted for a replacement, but after all this trouble, I don't want to spend my money with this disorganized company. I used to have a high opinion of the retailer, but that has changed drastically. Update - Finally received a reasonable response from the manufacturer stating the mirror didn't need to be returned and a refund was being processed. It seems customer service hadn't reviewed the photos.
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