My provider for hot water has caused significant problems regarding how my bills are calculated. I've attempted multiple times to clarify why my monthly bill skyrocketed from £25 to £198. While I appreciate their responsiveness, I find their profit-driven practices unethical. They impose various fees, including a £35 setup fee, £15 monthly admin fees, and flat daily charges, alongside commercial rates for hot water. They offer no support for their customers. If you're renting and this provider is chosen, I recommend avoiding bundling your bills and using them solely for hot water. Other tenants have shared similarly troubling experiences. Our issues remain unresolved, and I hope our landlord advocates for us, or we may need to consider leaving due to poor management of basic services.
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