This service truly feels like a complete scam. I have been paying my electricity bill every month, only to discover that they haven't been forwarding any payments to the provider. Now, I owe another provider over a thousand, even though this provider was never listed as an option, despite the national database showing our flat has always been with them. I regret taking the advice of our letting agent and signing up with this service due to all the complications they've created. Contacting their support team is difficult, which isn't surprising given the minimal assistance they offer for your issues. I strongly recommend avoiding this service.
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