For some reason this is the only way I can actually get the help I need from this company. My bills were due to have their price updated as it had increased by more than £120. Jenni assured me that this would be the case, however, it has been more than 2 weeks since our initial conversation and nothing has happened. The bills are due to be taken out my account and the price change is yet to be reflected in the direct debit. This needs to be updated urgently.
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