If your letting agent tells you Homebox is their "designated partner" and pressures you to use them, PLEASE refuse. Setting up your own energy accounts takes 30 minutes, but handing control over to Homebox will result in an endless nightmare. I have waited over a year to write this review out of fear they would withhold my money, but I am finally free and want to warn others.
Here is why you should never use their services:
Aggressive Onboarding & Pointless Fees: They relentlessly contacted me to take over my bills. You end up paying them a £15/month management fee just to cause yourself endless trouble.
Gross Overcharging & Threats: I lived in a single studio where my actual usage (including standing charges) was under £50/month. Homebox mismanaged my account, failed to complete my price review, and continuously charged me £110/month for half a year. I built up a massive amount of credit, yet they kept taking money. If you try to block the direct debit to protect your finances, they will threaten you with warnings and legal action.
Unauthorized Provider Changes: Completely without my consent, they switched my electricity supplier from British Gas to Rebel Energy (the company that notoriously went bust).
Total Loss of Control: Because your energy is registered under their management account, the energy suppliers will refuse to speak to you directly. You are completely at Homebox's mercy when things go wrong, and they never resolve your issues promptly.
Withheld Credit & Missing Funds: When Rebel Energy collapsed, my account had £400 in credit. I had to wait an agonizing ONE AND A HALF YEARS for a refund. Even worse, they only returned £300, claiming that was the amount on the bill. Even when I managed to get my actual bill from Rebel Energy proving the £400 credit and sent it to them, they ignored it. I lost £100 for absolutely no reason.
They take away your control, overcharge you, make unauthorized changes, and hold onto your money. Save yourself the stress, keep control of your own home, and set up your bills directly with the suppliers. Using Homebox was a huge disaster.
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