I purchased six tables and two wall art pieces. Since the items weren’t available in-store, I was told to collect them from another location after two days. On collection day, my driver arrived ready for pickup, but the staff refused to release the items due to an “inventory issue.” They asked him to return another day. I called and spoke to the manager, who apologized but only offered a store voucher refund, which is unfair given the time and effort wasted. Very disappointing experience; poor coordination, weak communication, and lack of customer consideration. For a well-known brand, I expected much better service.
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