We bought a closet from home center for our guest bedroom. since it was for our guest bedroom you can imagine that it's only used few times per year. Just after 3 month of buying the closet, the drawer, when be opened just fell so we called the service team and after 2 WEEKS someone came and fix it. After that we had another visitor and had to sue the closet and again the drawer fell/broke and the team came again and again they took 2 WEEKS to come to fix it and when they came their advice was to NOT OPEN THE DRAWER ALOT AND DON"T CLOSE IT Completely!!! So clearly there was a product default cause a drawer with only 4 shirts inside it and being opened once in a month is not meant to break and fall. And this incident happened yet again and now we are told that the analysis is that we MISS-USED the drawer, which to be honest i don't know what that means since we just opened the drawer but apparently to the Home Center team, the drawer should not be opened! Not only is your quality bad, but your way of dealing with it it's unprofessionally and irresponsible. When you make a damaged product, take responsibility for it or do not sell it! but selling it and then noticing that a simple drawer is breaking every time it's open, which is what it's meant to do, and then not taking responsibility for is not acceptable by ANY STANDARS and specially not the UAE ones!
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