I paid 1.2 lakhs on my table back in August to one center in Hyderabad inorbit mall explaining I live abroad. They deliver us the product during October. We have been making the complaint since then that we have received the faulty goods. We had 3 people in total for inspection and 3 people cancelling the appointment due to no response but we recieved no contact. Out of the 2 people who can 2 people raised it as faulty and 1 person raised it as used and broken and the warehouse team and the staff and the inorbit mall along with the managers and staff have not only been rude but also very manipulative and making us chase here Nd there and also saying we will only replace the chairs when they know if a marble is at fault it is not any easy to move and dispose. When they are aware of the faults and the crack the it clearly that is clearly visible to all but this one inspector who came. I am really doubting the staff of the home centre and the company. I will certainly raise this issue with the consumer court and for blaming a customer ho has been complaining constantly regarding the issue and being told its customers misuse, it it a hard marble cannot be broken or checked just liked that if it's thought logically jus with few dishes even if used, it looks like the company is making me question if the sold us a duplicate marble and that that we don't live in India so it ok to sell and they would not realise. They want to exchange the chairs no prob but not the major product. It really looks like a laziness and paying a blame game. I'm asking if they cannot replace it the provide us with a full refund. I get told we will call we will look into this and no one calls till we chase, and they keep raising new issues and cases for the same problem. I'm fedup of these people we trusted them cause of our long term relationship and no one would like to have an old/ fake/ broken pieces of equipment in a newly built home. The issue has been going on since October and yet has not been resolved we spent lakhs of rupees to travel from UK to hyd and from guntur to Hyderabad requesting our relatives to come for the exchange and guess what they keep changing the date. Please message me if you need proves and please do not buy from this branch or company
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