AlQasimiah, Sharjah. Extremely bad service. We have been waiting since 1pm for our furniture to arrive and now its past 7:30pm they still did not deliver it. Our delivery slot time was from 1pm to 4pm. The driver calls us early in the morning around 9am and says he is coming within an hour or he will come in the evening at 6pm. We told him to come on our selected slot time. At 1:30pm we called their help centre Mr. Masaad (call centre agent) assured us the furniture will be delivered within the slot time before 4pm. At around 5pm we get a call from them informing us the driver will come at 6pm. We had no choice but to wait. Then again past 6pm we called to check and complain, to that they replied to us “why are you worrying we will get it deliverd by today”. So no apologize for the delay on their part, no accountability nothing. And after contacting the driver, he tried to blame us for the delay, that he was coming in the morning but we said no, he did inform us thar he will deliver by 6pm. But still he did not deliver even at 6pm. And now they are saying he is stuck in traffic and the driver’s phone is off. So we are canceling our order.
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