Disappointed with Home Centre’s Mattress Delivery ServiceI had a very disappointing experience with Home Centre’s mattress delivery. After purchasing a mattress worth QAR 2,659, I was told it would be delivered within 5 days and within a time window of 03:00 to 18:00. However, not only did the delivery not happen within that timeframe, but I also received no communication from the team.By 18:00, I had to call the call center myself to inquire about the status. Mr. Mohammed from the call center reassured me that the delivery would happen soon and not to worry. Unfortunately, I was made to wait until after 20:00 before the delivery driver finally called, saying it would take another 30–40 minutes to arrive.This level of service is highly unprofessional and unethical. I understand that delays can happen, but proper communication is crucial. Customers should not have to chase down updates or be left in the dark all day. Due to the poor handling and lack of courtesy, I told the delivery driver to return the items and requested a full refund.Home Centre needs to seriously reconsider how they manage their deliveries and customer communication. This experience was unacceptable, and I hope others are spared such frustration.
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