Horrible customer service - don't reply to emails despite saying that they will respond within 24h. I tried calling multiple times within 5 days, wasn't able to get through despite waiting for a very long time. Once I even got disconnected by them before getting through to a real person.Once I finally got through I found out that I can not return or exchange the rug I ordered despite it being not used. I wanted to return or exchange because the quality was poor. I love Home Centre shops but this was the first time ordering online and I am very disappointed.How can you sell poor quality items to people, attach misleading photos on website and not accept returns. This is such a non-ethical practice. So advice for anyone reading this - don't order online from this shop. Go to the store and see if you like the quality first.
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