Everything went wrong, making this the worst experience I've ever had. The customer service is inadequate and the management is unprofessional. I purchased a safe box, which took three weeks to arrive despite numerous follow-ups. The delivery staff were clueless about how to operate it. After countless calls to the support team, no resolution was provided. Although it comes with a two-year warranty, it took two official complaints to get any action from the relevant authorities, and even then, it has been a four-month struggle. This is the least professional place to make a purchase, and the issue remains unresolved.
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