This was by far the most disappointing accommodation experience I’ve ever had — nowhere near the 'luxury' advertised. What we received was the complete opposite of a premium stay. Shockingly, the apartment was located in the same building as a backpackers' hostel, which explains the constant noise and chaos. From the moment we arrived, the problems were unending. The kitchen table was broken for nearly two weeks, all dining chairs were unusable and only replaced after four weeks, and the oven/microwave never worked despite multiple technician visits. Cooking was nearly impossible during our entire stay. For the first two months, there was relentless construction noise next door, making it impossible to work from home or have a normal conversation. Had we known this, we would have never booked. The 'luxury' bedroom had no functioning air conditioning and no blinds, making sleep very difficult until temporary blinds were installed weeks later — and even those didn’t resolve the issue. The bathroom lacked a proper exhaust fan, and an electrical outlet was dangerously close to the shower. We had to purchase basic essentials just to make the apartment livable. Nothing about this stay resembled the 'premium' experience advertised. Communication from the company was non-existent. My messages and calls went unanswered for days. I reached out to multiple staff members, yet received no acknowledgment. The compensation offered was minimal and did not reflect the disruption and additional expenses we incurred. We had a great experience with this company before, which makes this all the more disappointing. After this stay, I can’t recommend them to anyone. This was not luxury, not premium, and not professionally managed. It was a deeply frustrating experience exacerbated by a lack of accountability and care. I hope this helps others avoid making the same mistake we did.
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