I stayed at a property in Madrid for a month and had a very unsatisfactory experience regarding my deposit. The Issue:
The company deducted €800 from my security deposit at the end of my stay. When I asked for an itemized invoice detailing these charges, they were completely unable to provide one. Despite numerous calls and emails to their representative, I have received no response or documentation justifying this deduction. Financial Impact:
For context, €800 exceeds a full month of nursery fees for our young family. This unexpected deduction has imposed a significant financial strain on us. Pattern of Behavior:
After this incident, I did some research and found various similar accounts of the company taking substantial amounts from tenants' deposits without appropriate justification or documentation. The company's failure to provide this information seems to violate tenant rights. My Recommendation:
STAY AWAY. There are plenty of reputable rental agencies in Madrid - don't jeopardize your deposit with this company. If you care about your finances and wish to engage with a professional, transparent service, look elsewhere.
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