I had Homecraft install gutter guards on my home. I had an initial problem that they responded to quickly and came out and resolved. I started to have an issue with one small part of the gutter guard where it lifted and was pointing almost straight up. I filed a claim online 2 separate times with no response. I called and left 2 separate voicemails, no response. I left a Google review and received a call nearly immediately. The lady I spoke with said they had never received my calls or claims. She said I was out of my warranty, which I agreed with, however contract states with a service fee they will service the guards. After being yelled at my the service lady and also getting heated in my response, she threatened to hang up on me. The entire time she was arguing the contract even though I was reading it to her verbatim. I also was stressing that I was more than willing to pay the service charge I just needed someone to come and fix the guard. She said they no longer serviced knoxville and did not have anyone local to come, she would call someone in Chattanooga to see if they could send someone. We ended the call, and she called back within a few min to tell me they could, quoted me the cost, I agreed and said I would get a call from their manager to schedule. This was months ago at this point and have had no contact. I actually do not wish to do business with this company, I have since hired my own person to fix their gutter guard. However people who are interested need to understand that there are some core issues with this company. The product seems to be good where it is installed properly. However if they end up moving on from your location it will be near to impossible if not impossible to get them to send someone to fix the gutter guards. I imagine the actual warranty people would probably be responsive as that is a different entity but that is more for failure and not service issues. Please do your research, ask all the questions if you are considering this company. I initially had amazing service, but the customer service following install has been extremely poor.
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