Review Time
I am very satisfied with the speed of my gutter installation.I am looking forward to not having clogged gutters and trees growing from them.I have great issues about being able to speak to workers with them understanding what I want. Not being able to tell them where not to extend the gutter etc. They extended gutter into my porch area .The product looks and so far works well.
I had Homecraft install gutter guards on my home. I had an initial problem that they responded to quickly and came out and resolved. I started to have an issue with one small part of the gutter guard where it lifted and was pointing almost straight up. I filed a claim online 2 separate times with no response. I called and left 2 separate voicemails, no response. I left a Google review and received a call nearly immediately. The lady I spoke with said they had never received my calls or claims. She said I was out of my warranty, which I agreed with, however contract states with a service fee they will service the guards. After being yelled at my the service lady and also getting heated in my response, she threatened to hang up on me. The entire time she was arguing the contract even though I was reading it to her verbatim. I also was stressing that I was more than willing to pay the service charge I just needed someone to come and fix the guard. She said they no longer serviced knoxville and did not have anyone local to come, she would call someone in Chattanooga to see if they could send someone. We ended the call, and she called back within a few min to tell me they could, quoted me the cost, I agreed and said I would get a call from their manager to schedule. This was months ago at this point and have had no contact. I actually do not wish to do business with this company, I have since hired my own person to fix their gutter guard. However people who are interested need to understand that there are some core issues with this company. The product seems to be good where it is installed properly. However if they end up moving on from your location it will be near to impossible if not impossible to get them to send someone to fix the gutter guards. I imagine the actual warranty people would probably be responsive as that is a different entity but that is more for failure and not service issues. Please do your research, ask all the questions if you are considering this company. I initially had amazing service, but the customer service following install has been extremely poor.
This is by far the worst customer service regardless of any industry I have had. They were great at the sales, but when it came time to help with storm repair- (covered by insurance btw)- they won't even call me back. I have now left 12 emails and voicemails and have not had 1 response. I even tried to call the sales line and of course they answered right away. I shared my concern and she indicated I would hear from the warranty dept within 3-5 days- total silence.I would HIGHLY discourage anyone from thinking that their customer service is part of their DNA- they completely ignore me. I have no choice but to now go on line and to the BBB. BUYER BEWARE!!!
HomeCraft was eager to install gutters however, I've had problems since their installation and it has been next to impossible to get someone to come out and take a look. The gutters no longer drain to the down spout (this wasn't a problem prior to installation). Navigating assistance through their warranty department and promises from upper level employees was time consuming, frustrating and resulted in a series of dead ends. I WOULD NOT recommend Home Craft to anyone.
Awful customer service… shady in dealing with us. Twice, they didn’t do all the gutter they were supposed to and then said we didn’t want those areas done! Why would you only want pieces of your gutters done???Do not give them your business. Outrageous prices! $10,870 and didn’t even do the entireRoof!
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