This is by far the worst customer service regardless of any industry I have had. They were great at the sales, but when it came time to help with storm repair- (covered by insurance btw)- they won't even call me back. I have now left 12 emails and voicemails and have not had 1 response. I even tried to call the sales line and of course they answered right away. I shared my concern and she indicated I would hear from the warranty dept within 3-5 days- total silence.I would HIGHLY discourage anyone from thinking that their customer service is part of their DNA- they completely ignore me. I have no choice but to now go on line and to the BBB. BUYER BEWARE!!!
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