homedeco.nl

False advertising, bad customer servicegood table.

We chose to buy from homedeco.nl due to "in stock" and delivery in "1-12 days" on advertisement. Was happy to recieve a mail the next morning that the supplier had the table in stock and that it is being sent.. 12 working days later no communication was recieved again. I called and they said that it was odd but that they will contact the supplier and I should hear from them soon. 3 working days later still no communication. Called them again and they say no the supplier definately sent a mail for delivery arrangement, I should check my spam... checked everywhere, nothing... called again, now more furious 16 working days after sale. Finally recieved a mail in my normal mail box, table to be delivered another 2 weeks later. Thus a month and a half after I paid for it. I then called the supplier old inn wonen directly.The reason they give is due to high load. Unfortunatly my zip code (same province) will only be serviced then. When asked why they didnt communicate, they just shrugged and said they must have forgotton to send me a mail because they usually do. When I offered to fetch it myself they were happy to arrage that. Thus, there is no sense of customer care at all. They are only interested in profit. They will not deliver until their van is filled, you as a customer have to wait. I have no problem with waiting, but being dishonest with advertising to make a sale does not sit well with me. I checked and the website still claims 1 - 12 working days, while they are aware that is not possible. When we went to fetch the table at old inn wonen they offered 25% discount on our next item, which firstly Im not interested in spending any money with them again, and secondly these type of companies always run "discounts" on everything, thus there is nothing special about that. Im sure they wont allow my 25% on top of another special. They underestimate their clients intellegence.

Date of experience: Oct 21, 2024