One out of two items I ordered never arrived despite it saying delivered. I received the item that did arrive directly from the delivery driver and asked him if the other item was in the truck as well and he said it wasn't and that, that was the only item he had for me in the shipment. When I contacted Home Depot the support I received was in adequate and I was told that there was nothing that could be done other than for me to wait until a manager could review the issue. When I asked how long that would take I was told it would be at least a week which is unacceptable for an item that was already 1.5 weeks late. When I pointed this out and asked for the item to be refunded I was told that was not possible. Home Depot has my money and I don't have what I ordered and Home Depot will not give me my money back. So I would avoid ordering items online from Home Depot at all cost and I would recommend doing business, either online or in person, with a company that cares about it's customers.
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