I spoke to the agent on the chat, who had scheduled a pick up for return for an appliance I didn't approve of. I was told it was scheduled on a Friday between 6am and 8pm. No one ever showed up. I contacted the chat again on Monday. They apologized and said they would escalate the issue and someone will get back to me within 24 to 48 hours. Of course they did not. So I got on the chat a 3rd time. Now they tell me that I need to bring it to the store. So I lost money from work, and now I lost money on the appliance as well. Stay away from home Depot. It's easier for them to take your money, but not to help you.
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