I haven't received the vanity yet so I am not sure what the condition will be when it arrives however my service experience has been FAR from satisfying. I found the site online looking for in stock vanities as I was under a time crunch to get one. They have a distribution/showroom facility right across the state from me so I was sure I could order one and have it in a timely manner. I hit the chat button and verified that if I ordered I could have the vanity no later than the following week and was ASSURED that would happen. I ordered and even put in comments that I had to have the vanity in a week. When I didn't receive a ship notice within 3-4 days I called only to find out the vanity was being shipped from across the country. Not AT ALL what I was told. At that point I am stuck because if I cancel and order somewhere else I would wait even longer. I feel I was totally duped into ordering with this company when they KNEW I would not get the vanity in the time-frame I needed it. When I called and told them what happened they said I could either keep the order or cancel it but never ever did they offer any discount, compensation of any kind, or even an apology. This is one of three bathrooms I am remodeling and I would have liked to give them future business but after this, I wouldn't order from them again, nor would I refer them. I am SUPER disappointed in their customer service and in their willingness to make it right or make amends. Worst part? I have a completely finished bathroom right now without a vanity and a house full of company coming. Not awesome. At all.
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Home Design Outlet Center Kitchen & Bath Tile Showroom have on display, bathroom vanities, tiles, kitchen cabinets and accessories. Whether it's modern, classic or contemporary, our designers will help you design your dream kitchen, bathroom or entire house. Visit our showroom or shop online for the latest trends in home products for your remodeling project.See more
