We ordered 2 pretty expensive vanities that showed as in stock. Their website also mentioned they ship all orders within 3 business days. Awesome - it'll get here in time for our contractor who's remodeling both of our bathrooms.
Emails and phone calls got us the runaround for a week. Then at day 10, the customer rep finally tells me the vanities were both back-ordered and should arrive in 2-3 days.
At day 13, I called asking about the vanities and was told that it was actually going to be delivered to their CA warehouse. And then it would get delivered to me on Thursday. Thursday came and went and when I called them, they said Friday. Friday came and went and they said that they finally got it to their local warehouse in my city and it be delivered Monday by 2pm. At 4pm Monday, I called to ask, and they said it was still sitting on their dock and they forgot to load it onto the truck.
After losing my cool on the phone, they finally put it on a truck that day and had it delivered.
The reason this cost me so much is because the 2 extra weeks waiting for the vanity caused all sorts of overages for me from the contractor, since they were completely done and just needed to install the vanity.
I could have bought a couple ultra-high end vanities for what I ended up paying.....
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Home Design Outlet Center Kitchen & Bath Tile Showroom have on display, bathroom vanities, tiles, kitchen cabinets and accessories. Whether it's modern, classic or contemporary, our designers will help you design your dream kitchen, bathroom or entire house. Visit our showroom or shop online for the latest trends in home products for your remodeling project.See more
