The communication was excellent during the ordering and delivery process. However, the sofa arrived missing a leg, and there was no hole for the leg attachment, leaving the back corner unsupported. The finish on the arms is subpar, and the sofa is incredibly uncomfortable, feeling as hard as a stone. To get a refund, I need to fill out an online form, but the office is closed all weekend, leaving me with a useless sofa until Monday (delivery was on Saturday).
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