Just after Christmas I bought a recycling waste bin for my kitchen. I chose to purchase it from Home Done/ MHStar because they offered the most competitive online price. It came with 3 compartments, the main compartment on top is ‘senor’ operated and the lower compartments are draw operated. It cost £87 which was about £30 cheaper than other providers hence the reason why I chose Home Done. But the story that followed left me feeling like I had been DONE by Home Done!
My wife didn’t think that the bin was suitable for our kitchen so we began the process of returning the item to their warehouse in Nottingham. Because we had a ‘Change Of Mind’ about this product we were expected to pay for the ‘return’ shipping fee. They suggested that I use a comparison website called ‘Parcel2Go’ which I did at a cost of nearly £16 (including insurance). I later found out that Yodel Direct were the transport company chosen to deliver my return item. It now appears that Yodel have attempted delivery but cannot find the address which seems incredible considering that the full address & postcode were provided. Home Done are saying that they can’t confirm if they have received the Very Large package which left my property 4 weeks ago now. There can only be two reasons for its disappearance. The first is that it has been delivered but no proper record of receipt. The second is that it has been stolen by someone in the chain of recipients. Either way I still don’t get any answers from anyone and remain hugely out of pocket!!
You can’t physically phone these companies and speak to an actual human being. It’s all dealt with by AI robots. EXTREMELY FRUSTRATING
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