Disappointing Experience – Ongoing Complaint and Trust Eroded. A complaint is currently in progress after they initially claimed I hadn’t contacted them about the bathroom leak, despite my consistent follow-ups for a week while the issue persisted. After spending almost an entire day on the phone, they finally admitted that I did report it and sent an engineer. The engineer indicated that the only approved action was to cap the shower, leaving me without a hose or proper shower, and suggested a private fix that I would need to pay for. This is not a genuine solution—it's a temporary fix that renders basic amenities unusable. To make matters worse, the complaint process feels pointless. They may acknowledge your concerns, but no significant changes occur. No real solutions, no accountability. I’m not the only one—my father ended his policy with them for the same issue. A year passed without any claims, but when help was finally needed, it resulted in nothing but stress and delays. I have completely lost faith in this service and intend to cancel my policy despite the cost. They are quick to sell you a policy, but their true nature becomes clear when a claim is filed. I cannot recommend them to anyone.
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