We recently had a survey carried out by Home Energy Save regarding potential penetrating/rising damp, and I must say the experience was exceptional from start to finish - the surveyor, Steve Island was outstanding from the moment he arrived - polite, extremely helpful, highly knowledgeable, and clearly someone who takes immense pride in his work.
He conducted an incredibly thorough inspection of the entire property, both internally and externally, with a variety of tools and equipment ensuring he fully understood and accurately diagnosed the situation - he must have spent a good hour assessing everything in detail, even going so far as to inspect the loft space and seek a second opinion via video call to confirm his findings.
Having had a rather unfortunate experience with a landscaping contractor last year, this was a refreshing contrast - the level of professionalism and care shown by Home Energy Save was truly impressive. What stood out in particular was Steve’s honesty; rather than encouraging immediate, costly works, he suggested a number of sensible measures we could undertake first and advised monitoring the situation before committing to anything further - which, in my experience, is quite the opposite of what many companies tend to do.
As we do not have a loft ladder, Steve even offered to retrieve or store anything for us whilst he had access, which I thought was a genuinely thoughtful, above-and-beyond gesture - he even mentioned that if we passed him a damp cloth, he would clean the loft hatch before replacing it, as it was covered in dust, cobwebs, and the usual assortment of “creepy crawlies”, which he duly did without hesitation.
I would have absolutely no hesitation in recommending Home Energy Save, and in particular surveyor Steve - a thoroughly deserved 10/10.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Home Energy Save GB Ltd we are specialists in all fields of damp proofing and energy efficiency. Whether your problem is loft condensation, rising damp, penetrating damp, black mould, or simply heat loss then we can help.
We specialise in energy-efficient wall coating, cavity wall insulation/extraction, spray foam insulation, damp proofing, energy-efficient conservatory roofs, and A+ rated windows and doors so we can give you professional FREE advice.
The correct analysis of any damp or heat loss problem is vital to prevent costly and unnecessary work; so with 40 years of experience in the damp proof and energy efficiency industry across The Midlands and North West, we can be relied upon to make the correct diagnosis.
All of our work is carried out to and often exceeds current UK standards. See more
