I seldom write reviews, but my encounter with the service was disappointing enough that I feel obligated to caution others. I ordered two items: 1. Serving trays that were promoted as sturdy enough to turn upside down. In reality, the base was a flimsy, loose piece of plastic that kept popping out—you can’t even set a glass on it. It’s entirely unusable and I had to throw it away. 2. Two three-tier stands that arrived warped and bent, likely due to poor-quality materials and careless packaging. When I contacted them for an exchange, they insisted on a video despite the pictures being clear. After “investigating,” they labeled the evident damage as a “minor defect” and refused to exchange or refund. Instead, they offered me a discount on a future purchase—why would anyone consider reordering after receiving defective products? With subpar quality and evasive customer service, it’s astonishing how such brands continue to function. My advice: don’t waste your money on this service. Their products may look appealing in advertisements but arrive as cheap, poorly made imitations.
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Home Essentials is a leading home & kitchen brand in India, offering stylish and affordable cookware, storage organisers, and kitchen essentials. We focus on quality, quick delivery, and making everyday living easier and more beautiful.
