I ordered a treadmill in November. Upon delivery, internal metal components fell out during unboxing, raising concerns about the product's safety and completeness. Despite multiple requests for clarification on these parts, the company has avoided providing clear answers. Instead, they assured me that the missing piece wouldn't affect operation and offered a small partial refund as compensation. I find this unacceptable. A product delivered with detached internal parts cannot be considered compliant. Their minimal discount attempts rather than proper remedies have left me lacking confidence in their support and future warranty. My experience has been frustrating and disappointing, and I cannot recommend them based on this situation.
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Since its foundation, we have dedicated ourselves to integrity. This tradition is not just built into our products, but is our core value. All Home Fitness Code products are sold directly by us to you, our customers. By cutting out the middleman, we make substantial savings, and we’re able to pass those savings straight on to you.
