homefuelsdirect.co.uk

4.4
4.4 Based on 555 reviews

✅ The Uk’s favourite Online Supplier Of Home Heating Oil...

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Porter Walker
Frustrating experience with delivery and communication

I placed and paid for my order on 30-12, expecting delivery on 15th Jan. However, there was no delivery and no email explaining the delay. After following up, I was told that a baby tanker was required, which had always been provided before, but apparently one was unavailable in my area. This seems untrue, as I saw my regular driver nearby just two days before the scheduled delivery. A refund has been promised, but I'm skeptical. I cannot recommend this service due to their poor communication. They were reliable in the past, but this experience has lost them a customer.

1
Date of experience: Jan 23, 2026

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