homefuelsdirect.co.uk

4.4
4.4 Based on 555 reviews

✅ The Uk’s favourite Online Supplier Of Home Heating Oil...

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Keith Meekins
The worst service I have ever had. NO communication, No reason for non delivery , kept me waiting 2

The worst service I have ever had. NO communication, No reason for non delivery , kept me waiting 2.5 weeks before they said they couldn't deliver , and when they finally offered delivery it was another week , so from order date of 6th fEB TO 28TH fEB. I couldn't wait any longer as I had run out of fuel. I had to pay the higher price with someone else as oil had gone up per litre, I had to pay another £250 for an emergency deliver. I requested compensation for being out of pocket. they never came back to me either way .net result it cost me another £400 . I cancelled the order so I guess home fuels made my above loss as extra profit. Have used before but I will NEVER use again and I will inform other users in the village to stay well clear. shocking experience from beginning to end .They should be banned from trading. And when I asked for my money back they said it would be 3-5 working days when they happily took the money out on the same day I first ordered.

1
Date of experience: Feb 26, 2026

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