I signed up for the service after being promised a 7-day free trial. At no point was it made clear that failing to cancel would result in a mandatory six-month subscription. This lack of clarity set a negative tone from the start. I was attracted by specific benefits, including a free debt enforcement register extract. While logged into my account, the final screen indicated that there would be no cost. However, I later received a bill from a third party. I reached out to customer support immediately, providing evidence, including confirmation from the third party that the request came from the service. I also included screenshots of my communications. Instead of investigating the matter properly, the support team repeatedly sent the same generic response, stating that the extract is only free if ordered correctly. They did not clarify why it showed as free at checkout and ignored the evidence I provided. My follow-up messages went unanswered for weeks, during which I accrued additional late payment fees from the third party. This experience has been characterized by poor communication, lack of accountability, and a clear refusal to address a legitimate billing issue. Given the misleading presentation of costs, unclear subscription terms, and systematic dismissal of complaints, I suspect this is not an oversight but rather a deliberate scam. The ongoing neglect of my concerns only strengthens this belief. For a paid service, this level of conduct is unacceptable. I cannot recommend this service.
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