This is the worst housing association regarding repairs. Every time I report an issue, it is never logged. I reported a lack of heating and hot water today, and after multiple follow-ups, I was transferred to a company far away that confirmed no job had been raised. I'm eight months pregnant with a vulnerable child and have no heating or hot water. This is absolutely unacceptable! Previous repairs regarding cracks in my child's bedroom took months to address, leaving us in a cold room. I intend to report this as it is illegal to charge for properties that are uninhabitable or unsafe. This housing association should be investigated for its poor service and conditions.
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Home Group is one of the biggest housing associations in the UK with a turnover of £493.2m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
