Ordered bifold doors and roof lantern from home hub all seemed good. I got a fitting date they turned up on that date but no roof lantern and the wrong doors. I phoned customer services but didn't get any answers I had to keep phoning but never got any calls back I didn't know what to do as I had other work starting the next day once doors etc were fitted. After a lot of phoning they managed to get the doors fitted at 16:00 the next day but still no news on the roof lantern. It took over 1 week to get any answers about the lantern so no other work could be done on my house. Luckily the fitter seemed to be helpful and got things moving because the office people did nothing. I must have made about 20 calls chasing expecting calls back with updates but didn't get any. It not much to ask to be kept informed I appreciate things do go wrong but to not phone with updates give me no choice but to keep phoning. Products are good but service is not
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