During a full renovation in late-2019, we engaged HomeHub to supply and install all windows, as well as the front entrance and 4M sliding doors. Once our deposit was received, they have disappointed us every step of the way.Surveys were difficult to schedule - and, in the end, their measurements were wrong! Part of the initial installation was temporary, as some of the windows had cracked in transit. Due to poor fit of the manufactured windows, they sawed into the existing cement window sills which are now severely cracked and require masonry repair. Not only did their installation efforts result in damage, but we enlisted the help of a separate contractor to properly seal all doors and windows.Now, after less than a year, all four sash windows are visibly warped. We shared photos and requested repair in July. It wasn't until September that a technician visited and informed us they need to be replaced. And HomeHub tells us that replacements will not be available until December, at the earliest. To recap: installed in October, issue reported in July, issue inspected in September, replacement of defective product? Maybe December. To be fair, we think the rear sliding doors are nice. But, the locks are rubbish (unbelievably difficult to manage) and HomeHub have yet to repair this misalignment. Also, we paid extra for additional pressings, which have not been installed. When asked for an update last month, HomeHub said the fitter was on annual leave and would call us directly. Six weeks later, we're still waiting.There's no sense of urgency, and zero sense of ownership. They did express regret that our experience has not been perfect. However, in this instance, the regret belongs is ours. We paid HomeHub a lot of money to fit out our "dream" home. We do have windows. But, our overall experience has been characterised by careless installation of defective products, after which the seller displayed no urgency and surprisingly little interest in ensuring that reasonable customers received either appropriate resolution or even minimal courtesy in response to communication.
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