We had our Bifold doors supplied and fitted in 2016. We dealt with Laurence Tuck, Director at Homehub.The Homehub showroom gave us the opportunity to see the product up close.Laurence told us that their ‘Building Division’ would be taking care of the installation, but we would need to pay them separately!Homehub sent out a surveyor & the process began.The Building Division - aka Sub-contractors - arrived and our Bifolds were installed.We had had no problem until we came to sell the house 7 years later.It turned out that we should have had a Building Regs certification.At no point in the whole process did anyone mention that Building Regs were required. Not even their ‘Building Division’, who probably should have known that a surveyor from the Council should have made an on-site visit. When you put your trust in the so called professionals, you would hope that morally & ethically they provide you with all the information necessary.So 7 years on & we had to go back to the company to get the information needed to satisfy the building inspector.Several phone calls to Homehub & emails, each time being told they would refer our query to their After Sales dept., but no reply in 3 weeks.In the end we were up against the clock with the house sale & had to visit the Bracknell showroom.The ladies at the front desk were very understanding & eventually they got Laurence Tuck on the phone to speak to me.He was incredibly rude. He was at pains to point out that it was 7 years since the installation and did I know how many customers they’d had since then & how much paperwork? I didn’t like to point out that, presumably, they hadn’t done much during the pandemic!He said he wasn’t working as it was his wife’s birthday & he would look into it on Friday 2nd June.I asked why he hadn’t advised us that we needed this certificate & his answer? …… ‘The onus of anything to do with your house is down to the owner of the house. It’s not down to us to tell people what they need to do with Building Regs.’That was Wednesday 31st May 2023. We are now at the end of June & I really don’t expect to hear from him Ever.If their records are in order, it shouldn’t be that difficult to provide the details of the materials supplied, especially when the doors come with a 20 year guarantee.We now have the certificate, but only after having to get a builder to remove several bricks to access the lintel, plus the plasterboard above the doors. An Architect & a Structural Engineer to help us identify the calculations.We discovered that in-fact the plasterboard didn’t meet fire regulations & needed to be replaced.All this has been at considerable expense.Origin bifold doors seem to be a good product, however, I would recommend purchasing from a reputable FENSA registered company & NOT Homehub.
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