I resonate with the experiences shared by others. The system malfunctioned after just a few months and fails to deliver as advertised. The Smart+ mode heats to excessively high temperatures, disregarding the time of use tariff while misleadingly claiming intelligence. The support team recognized this issue and suggested switching to Smart mode to ensure tariff compliance, despite being sold on Smart+ with the promise of respecting the tariff. The Smart mode also heats 2-3 degrees above the target, and I have no control over hot water. Additionally, the holiday mode stopped functioning two days after activation, wasting energy and money. Customer service is unresponsive, making it difficult to reach them by phone, with only occasional call-backs. This costly product does not meet expectations. Is anyone interested in joining me to file a formal complaint?
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