One of my curtains arrived with a very visible snag/tear in the weaved material. I emailed customer service because the phone goes straight to voicemail. They told me this is normal and gave me instructions on how to fix it myself. I followed their instructions but the snag is still there and it looks terrible when the curtain is closed. When I requested a replacement panel, they ghosted me. I’ve followed up 4 times and nothing. This company is a scam. They never answer the phone and I get responses to my emails in the middle of the night. Horrible company, buy your custom curtains from a place that stands by quality and service.
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At Homerilla, we specialize in creating custom home furnishings, including personalized curtains, shades, and carpets. Our curtains are made from a range of high-quality fabrics such as linen, cotton, silk, and velvet, and come in a variety of styles, including sheer, blackout, and outdoor options. We offer a wide range of customization options, from tailoring the curtains to fit specific measurements to selecting different hanging methods and finishing techniques to suit individual preferences.See more
