Didn't diagnose the issue, put a hole in the plasterboard then said they won't reinstate it despise what customer services chat log advised (wouldn't have bothered if they didn't lie). There was an issue identified to my partner (i was out for all of of this visit). The engineer said that they found a slight leak on the shower (word for word of what i'm told) .The engineer said its an issue they can and will fix, but if me, the partner, is hands on, i can sort it myself. Whilst yes true, it the principal that annoys me. Our massive issue is that there is a strong leak noise coming from the walls when we run any water appliance in the bathroom, it keeps tripping out our electrics, so dangerous. Job got fobbed off, now there is a hole in the wall and no clean up was attempted. Case closed Apparently hahaha
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