See all the previous comments on Trustpilot. Nowhere on their website does it mention staggering payments to them, only 'Pay your local expert directly for the job carried out'. They actually charged £90 inc vat just for booking, the trader doesn't get any of that.I am reporting to Trading Standards and suggest everyone else does the same.UPDATE 06/02/2024Home Services & Repairs would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email.Well, I am only too willing to assist.Firstly, it should be obvious to most people that if you have 40 reviews and 39 have given you one star (I suspect most would be zero if Trustpilot gave that option) then you need to have a good look at yourselves if you genuinely want to fix the problem. For a company that’s only existed since 14 Apr 2023 it should be very worrying, unless you don’t care because you’re making money. Accounts have yet to be filed with Companies House.Inexplicably one ‘customer’ gave four stars because quote “there a call centre you can hear noise in the background”. Most large organisations will have noisy call handling, that doesn’t mean they are obviously a call centre only.On the website we see logos for Yell, Bing & Google with 5 stars beneath each. To most people that would indicate a star rating from those organisations. Clearly none of those organisations have given any rating but the intention is to make it look that way. That smacks of deception, intentionally or otherwise.Next, “The mission is to provide reliable, professional, and affordable Experts to local households and businesses”. The company is not providing any such thing, it is only connecting you to the experts, exactly the same as if you searched on Google and found them yourself. The BIG difference is Google won’t charge you but this company will, big time. That smacks of deception, intentionally or otherwise.Next, we see “Call Us we take details and get you Booked In”. This would be the obvious place to state that there is an upfront fee for this service but the owners have chosen NOT to make this obvious. That smacks of deception, intentionally or otherwise.Next, “Pay the Expert for doing your job”. Again, this is an ideal place to add, “this is in addition to the upfront fee we charge”.Next, the three ‘customer’ testimonials all praise the people that did the job, NOT the company that sent them. This gives the impression that the company is being praised and the experts were provided by them. That smacks of deception, intentionally or otherwise.Next, in case you didn’t get the impression that the local experts work for the company, they have an image of a white van with their company name along the side. If you’re a call centre, why would you have a van giving the impression that these experts are driving around in a fleet of liveried vehicles. That smacks of deception, intentionally or otherwise.It’s only after you get sucked in to making the call and paying, that you receive a text making it clear that you’ve just been had.Ian Hawkes, if you want to ‘understand my experience’ just be honest, state clearly on your website that you ONLY connect customers to experts and you don’t actually provide anything other than that. See how much money you make then!Hope this helps you.
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Hi & Welcome to Home Services & Repairs
Home Services & Repairs have been established since 1994. We are on call 7 days a week for all types of jobs, services, problems, and repairs.
Call now to have one of our LOCAL Trades People come out to you at a time that suits you. We're here, ready to attend to all your jobs, services, problems, and repairs
Our team is made up of expertly skilled LOCAL Trades People, and we are a well-established company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies) so if you allow an hour to get your job, services, problems or repair done we will get you back to normal fast.
The Home Services & Repairs brand, are made up of an outstanding LOCAL Trades People that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convenience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day.
Thank you for taking the time to read about us, and we look forward to helping you with any job, service, problem, or repair you may need.
Regards,
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