I telephoned this company following a Yellow Pages search because I had woken up to find that on flushing my toilet it was blocked. I was told that they could send a plumber within about an hour. After giving my details, I was asked to pay by card. I expressed surprise by this, and the response was 'this is just the way we work'. I asked if they could guarantee that the plumber would arrive as stated, and they confirmed. I then paid the fee of £99 (using my debit card), which I had understood was for the job. They mentioned that the plumber would charge extra for any parts required. When the plumber had not arrived after two hours, I contacted the company and was told that the booked time was 4 to 5 pm. Shortly before 5pm I received a call from a plumber saying that he would take over an hour to get to me and would be charging £150 plus parts. He then explained that Home Services have charged me a booking fee. I was completely unaware that the original charge was just a booking fee and told him this was unacceptable, and not to attend. On checking my email I found a receipt for £118.80 (including VAT) non-refundable booking fee. I telephoned the company and asked for a full refund as no services had materialised. This was declined.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hi & Welcome to Home Services & Repairs
Home Services & Repairs have been established since 1994. We are on call 7 days a week for all types of jobs, services, problems, and repairs.
Call now to have one of our LOCAL Trades People come out to you at a time that suits you. We're here, ready to attend to all your jobs, services, problems, and repairs
Our team is made up of expertly skilled LOCAL Trades People, and we are a well-established company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies) so if you allow an hour to get your job, services, problems or repair done we will get you back to normal fast.
The Home Services & Repairs brand, are made up of an outstanding LOCAL Trades People that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convenience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day.
Thank you for taking the time to read about us, and we look forward to helping you with any job, service, problem, or repair you may need.
Regards,
Home Services & RepairsSee more